A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty.
“We shower our customers with attention. There’s no doubt in my mind that our philosophy can be applied to selling just about anything — from aircraft engines to beanbags.”
Jack Mitchell, CEO Mitchells/Richards/Marshs
author of Hug Your Customers® and Hug Your People®
Jack Mitchell discusses Hug Your People with Al Roker on the TODAY show.
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TODAY reviews Hug Your People
Want to get ahead in business? Be nice! CEO Jack Mitchell writes that a happy staff is a productive staff Jack Mitchell, CEO of the clothing stores Mitchells/Richards/Marshs, outlined how to keep customers happy in “Hug Your Customers.” In his follow up book, Mitchell repeats turns inward to focus on how to hire and maintain a happy […] more >
Jack Covert Selects - Hug Your People
Some of you may recall Jack Mitchell’s last book, Hug Your Customers. In it he discussed how to nurture and maintain customer relationships using his “hug” method. In his new offering, Mitchell’s embrace of his customer base has been expanded to his employees. He noticed that if there is not praise or recognition for a job well done, there isn’t the same incentive to try again–even when one maintains the monetary comfort from the job. It is not complicated to comprehend that people are happy and content when they are rewarded in humane ways, but people often forget that they are dealing with, well, other people. more >
Publisher’s Weekly reviews Hug Your People
Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results by Jack Mitchell. Hyperion $19.95 (304p) ISBN 978-1-4013-2237-3 March 4 — Reading a book with the word “hug” in the title that basically advises on how to be nice to other people makes one realize that there ought to be more books […] more >
More Hug Your People media links
Here are more links to “Hug Your People” in the media. more >
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Jack will be speaking on the following dates
| 09-09-2008 | University of Texas at Arlington Small Business Development Center Fort Worth |
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| 09-10-2008 | Malouf’s Store Book Signing |
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| 09-10-2008 | Texas Tech Chief Executive Roundtable & Luncheon |
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| 09-18-2008 | Ridgefield Chamber of Commerce Rise & Shine Event |
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| 09-18-2008 | New York Southern Area Ageing Network Roosevelt Hotel New York, New York |
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 Invite Jack to Speak
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